Order- Processing

Close to the customer

We attach great importance to personal and individual support. Many years of know-how, industry expertise and synergy effects enable us to provide first-class advice that always focuses on you and your requirements.
You are the focus of our attention. That’s why our support is designed to be very individual. We provide you with personal support when accepting and executing your shipping order.

By customising your promotional products, you stand out from the crowd. Our experienced team will provide you with comprehensive advice on which of the various printing processes, embossing or engraving techniques are best suited to your products and ensure that the production process runs smoothly.

Customer Care

We process all incoming questions promptly, in a friendly and solution-oriented manner. Your personal contact person takes care of all enquiries regarding payment, shipping, returns and also answers questions about the products. We also have an enquiry tool in our webshop, which users can use to contact us directly. This way we can always meet your requirements.

Quality management

WER GmbH offers quality in all areas. Through personal contact persons, we guarantee direct support and intensive care for our customers at all times. Our own warehouses also enable reliable incoming goods inspections to check the quality of the ordered items. Selected suppliers also ensure high-quality product ranges.

ISO 9001:2015

We have been successfully certified since 09th January 2019. This includes the areas of distribution, wholesale and full service of advertising materials. ISO 9001 is a quality management system that is used worldwide and deals with certain standards of every company. These relate to ensuring product and service quality, as well as customer expectations and specified regulatory requirements.

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